Flight operator Deutsche Lufthansa said that at the time of the incident passengers hadn't boarded the aircraft yet, which was scheduled to depart for Los Angeles.
The crew and airport staff that sustained minor injuries received medical treatment, the German carrier group added.
"We're aware of the incident and are supporting our customer," a spokesperson for Boeing said.
The German Federal Bureau of Aircraft Accident Investigation started probing the incident, with Lufthansa assisting in the investigation, the carrier said.
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